Name: Kate V.
Candidate experience/career goal: Bilingual professional with a background in customer service and translating/interpretation seeking a new challenge where she would be able to utilize her bilingual skills.
Company description: P&C broker, providing both Commercial Lines and Personal Lines coverage and representing over 20 carriers
Interesting fact about the placement. Kate is a customer service-oriented individual with a passion for serving the Hispanic and Latino community. She was seeking a role with an established company where she could both use her bilingual skills and have an opportunity for new challenges and career growth. Our client was in need of a fully bilingual individual to provide customer support to their growing client base of ESL clients, freeing up their bilingual Sales Agent to focus on new business development. Until they hired Kate, the team of Insurance Services Reps (none of whom spoke Spanish) often had difficulty fully understanding the needs/questions of ESL clients who called in seeking assistance. Kate is excited for the chance to learn a new industry and to make a positive impact as a resource for these clients, and our client is excited to have a dedicated resource to assist their Hispanic and Latino clients.