“Communication” means different things to a multi-generational workforce. Each generation’s values, expectations, and preferred communication methods impact collaboration.
Approaching diverse communication preferences with flexibility and empathy supports understanding and collaboration within a multi-generational workforce. The following strategies can help.
Generational Communication Styles
Each generation has diverse communication styles:
Baby boomers
Born between the mid-1940s and mid-1960s, baby boomers prioritize formal, direct, face-to-face communication and personal connections. They appreciate phone calls, meetings, and memos.
Generation X
Born between the mid-1960s and early 1980s, Generation X appreciates clear, concise communication. They prefer emails and face-to-face interactions.
Millennials
Born between the early 1980s and mid-1990s, millennials value open communication and authenticity. They prefer email and messaging apps.
Generation Z
Born between the mid-1990s and early 2010s, Generation Z enjoys authentic, real-time communication. They appreciate videoconferencing, instant messaging, and collaboration tools.
Communication Strategies for a Multi-Generational Workforce
These strategies support communication for a multi-generational workforce:
- Diversify the communication channels: Use phone calls, email, videoconferencing, messaging apps, and collaboration tools to align with multi-generational communication preferences.
- Segment messages: Choose platforms and language aligning with generational preferences to provide relatable communication.
- Personalize each message: Tailor each message to resonate with the recipient’s generation. Create feelings of understanding, value, and respect.
- Use inclusive language: Choose clear, jargon-free words to help all generations understand and relate to the information.
Tips for Resolving Multi-Generational Communication Challenges
These tips help overcome communication challenges with a multi-generational workforce:
- Implement mentorship programs: Cross-generational mentorship encourages learning and respect.
- Emphasize common ground: Highlight shared values and goals that connect generations and contribute to strategic plans.
- Foster empathy: Encourage open, empathy-based communication to support multi-generational understanding.
Handling Resistance to New Communication Methods
Consider using these approaches to overcome resistance when introducing new communication methods:
- Explain the benefits: Share the advantages of implementing the new communication methods, such as increased accessibility, efficiency, and collaboration.
- Offer training: Provide comprehensive training and support for the new communication methods. Address questions and concerns to develop confidence in using them.
- Slowly implement the methods: Gradually introduce the new communication methods so employees have time to adapt. Encourage feedback and make adjustments based on their input.
Hire Multi-Generational Employees
Corps Team helps businesses bridge communication gaps to create a hiring experience that resonates with candidates across all generations. Learn more today.
